About AVB:

AVB is a fast-growing, stable company that has a firm mission to do whatever it takes to keep our members profitably in business. Our vision is to deliver best in class growth solutions and service fueled by a passionate mission belief, innovation, and an unwavering commitment to doing what is right for our members, organization, and team members. AVB has an experienced development team, smart strategy team, bright and creative designers, along with the rest of our dream team of enthusiastic, entrepreneurial minded individuals who want to help drive the success of our members!

We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program to support enriching your life, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401k options, a robust sick time policy, and 5 Floating Holidays per year, along with a minimum of 10 days of vacation time that starts accruing from your first day.

In addition, from time to time, our team members will be required to engage in travel to attend AVB’s Annual All-Employee Meeting, as well as other travel obligations which may be required of the position- such as meetings with members, attendance at conventions, and other events, where you will represent AVB! 

We are always looking for smart, resourceful, and dynamic people to join the team, so if you are looking for a company that will welcome you, collaborate with you, challenge you, and help develop your skills to the next level- then we are looking for you! We are geared up for growth, are you ready to grow with us?

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Position Summary/Objective:

The role of Implementation Specialist is responsible for directly handling and managing the installation, training, and general project work associated with setting up Business Management Software for our Member retailers (Point of Sale, Inventory, CRM, Accounting Integration).

Supervisory Responsibilities:

• n/a

Essential Functions and Responsibilities:                                  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Engage with Member retailers in the Implementation of our ERP / POS platform
• Gather core business requirements and information for initial build of the platform
• Set expectations with the key stakeholders around tasks and responsibilities
• Execute training sessions, data collection and loading, and coordinate with any other Departments with dependencies on the project
• Update Project completion boards and communicate status’ internally and externally
• Maintain a focus on “done well” vs “done” as it relates to tasks
• Assist the Product team in general with identifying product opportunities, bugs, and validating Member feature requests
• Identify gaps and create Knowledgebase and Training articles to help develop our Implementation and Support services, with an eye on efficiency
• Learn and assist Members with other AVB products that directly tie into the POS / ERP Platform
• Perform other duties as assigned.

Remote Work/Travel:  This position will work remotely from a home address and subject to AVB’s Remote Work policies and procedures which are then in effect.  In addition, from time to time, this position will be required to engage in travel, including travel to attend AVB’s Annual All-Employee Meeting as well as other travel obligations which may be required of the position such as meetings with members, attendance at conventions and shows and other events where you will represent AVB.  (Any requests for accommodations to required travel (including medical) should be addressed with Human Resources.  

Required Skills and Abilities:

• Must be self-motivated, well organized, thick-skinned, and resilient to ever-changing timelines, requests, and deliverables 
• Excellent verbal and written presentation and communication abilities, internal and external 
• Strong customer service skills, and specifically patient with users of varying levels of technical acumen
• Desire to adopt and learn new tools and technologies, and stay current on retail technology
• Proficient in Excel, including the ability to interpret large amounts of data and find anomalies or trends
• Advanced understanding of software technology used in the retail and service industries, such as E-Commerce, CRM, Inventory Management, and Merchandising solutions
• Quick and confident decision-making skills with good judgment

Education and Experience:

• Batchelor’s Degree or 5+ Years Experience in directly supporting retail software technology, in a customer facing role

Physical Requirements:

• Prolonged period of sitting at a desk and working on a computer.

AVB is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.