About AVB:

AVB is a fast-growing, stable company that has a firm mission to do whatever it takes to keep our members profitably in business. Our vision is to deliver best in class growth solutions and service fueled by a passionate mission belief, innovation, and an unwavering commitment to doing what is right for our members, organization, and team members. AVB has an experienced development team, smart strategy team, bright and creative designers, along with the rest of our dream team of enthusiastic, entrepreneurial minded individuals who want to help drive the success of our members!

We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program to support enriching your life, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401k options, a robust sick time policy, and 5 Floating Holidays per year, along with a minimum of 10 days of vacation time that starts accruing from your first day.

In addition, from time to time, our team members will be required to engage in travel to attend AVB’s Annual All-Employee Meeting, as well as other travel obligations which may be required of the position- such as meetings with members, attendance at conventions, and other events, where you will represent AVB! 

We are always looking for smart, resourceful, and dynamic people to join the team, so if you are looking for a company that will welcome you, collaborate with you, challenge you, and help develop your skills to the next level- then we are looking for you! We are geared up for growth, are you ready to grow with us?

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Position Summary/Objective:

The Member Services Representative works with various teams to provide a pleasant and professional on- boarding experience, while adhering to set policies and procedures. 

 Supervisory Responsibilities:

•          N/A

Essential Functions and Responsibilities:                                  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

·         Member Onboarding: 

- Work with various internal teams to ensure member accounts are set up swiftly and efficiently 

- Work with vendors and internal teams to correctly map member account numbers

o   Confirm account numbers

o   Rebate inquires

·         Create and maintain rosters for our parent group and various affiliates 

·         Provide general data entry support across many teams on ad-hoc basis 

·         Additional responsibilities, as requested

Remote Work/Travel:  This position will work remotely from a home address and subject to AVB’s Remote Work policies and procedures which are then in effect.  In addition, from time to time, this position will be required to engage in travel, including travel to attend AVB’s Annual All-Employee Meeting as well as other travel obligations which may be required of the position such as meetings with members, attendance at conventions and shows and other events where you will represent AVB.  (Any requests for accommodations to required travel (including medical) should be addressed with Human Resources.)  

Required Skills and Abilities:

• Must effectively utilize Microsoft Word, Excel, and Outlook         
• Work well with others in a Team environment
• Must be well organized
• Strong verbal and written communication skills
• Problem analysis and problem-solving skills
• Able to multi-task in a fast-paced environment
• Salesforce experience (not required but a plus)

Education and Experience:

·         High school diploma or equivalent

·         Minimum of one to two years of customer service experience

·         Length of time spent at each place of employment

Physical Requirements:

·         Prolonged period of sitting at a desk and working on a computer / phone system

AVB is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.